Skye Warren Boarding – Cancellation and Refund Policy
Last updated: 19 October 2026
At Skye Warren Boarding, we understand that plans can change. This policy explains how cancellations, deposits, outstanding balances and refunds are handled for rabbit and guinea pig boarding bookings.
This policy should be read alongside our [Terms and Conditions].
1. Deposits and Booking Confirmation
A deposit of 50% of the quoted boarding price is required to secure your booking.
The deposit must be received within 7 calendar days of submitting your booking request, unless an alternative deadline has been agreed with us in writing.
Your dates are not secured until we have accepted your booking and received the required deposit.
If the deposit is not received by the deadline, we may release the requested dates after giving reasonable notice where practicable.
2. Balance Payments
The remaining balance is due 7 days before your agreed arrival date.
Your booking confirmation will show the total price, deposit paid, outstanding balance and payment due date.
If your balance remains unpaid after the due date, we will contact you to request payment. If payment remains outstanding, we may cancel the booking in accordance with our Terms and Conditions and applicable law.
3. Cancelling Your Booking
If you need to cancel your booking, please notify us in writing using the contact details provided in your booking confirmation.
Your cancellation will take effect when we receive your written notice.
The amount retained or refunded will depend on the notice given, the costs and losses reasonably incurred, whether the dates can be rebooked, and any reasonable steps we can take to reduce our losses.
The following guidelines will normally apply:
More than 7 days before arrival
Your deposit may be retained to cover reasonable losses arising from the cancellation.
If we are able to rebook your dates, or our actual loss is lower than the amount paid, we will take that into account when calculating any refund.
7 days or less before arrival
Cancellation may result in some or all of the booking price being retained where justified by the reasonable, direct loss caused by the cancellation.
We will take into account any costs avoided and any replacement booking for the same dates.
After boarding has started
If you collect your animal early or no longer require the remainder of the booking, charges may reflect the services already provided and the reasonable loss for the remaining reserved period.
Any replacement booking or costs avoided will be taken into account when assessing whether a refund is due.
These guidelines are not intended to impose an automatic penalty. We will not retain payments or charge cancellation fees in excess of what is fair and legally recoverable in the circumstances.
4. Changes in Circumstances
We understand that unexpected situations can arise, including an animal becoming unwell, an animal passing away, rehoming, or a change in your personal circumstances.
Please contact us as soon as possible if you need to cancel for any of these reasons.
We will consider the circumstances and assess any refund fairly, taking account of reasonable losses, costs avoided and whether the reserved dates can be rebooked.
5. Cancellations by Skye Warren Boarding
If we need to cancel a confirmed booking for a reason that is not your responsibility, we will notify you as soon as reasonably possible.
We will refund any prepayments for boarding that we will not provide, unless you agree to an alternative arrangement.
This does not limit any other rights you may have under applicable law.
6. Vaccination or Health-Related Cancellations
Rabbits boarding at Skye Warren Boarding must meet our published vaccination requirements, including the requirement for Nobivac Myxo-RHD PLUS to have been administered at least 21 days before boarding.
We do not currently require vaccination records for guinea pigs.
Please contact us as soon as possible if you are concerned that your animal may not meet the health or vaccination requirements for its booking.
If boarding cannot proceed because an animal does not meet the requirements, we will consider the circumstances and any applicable refund fairly, in accordance with our Terms and Conditions and applicable law.
7. Refunds
Where a refund is due, it will normally be made by bank transfer in pounds sterling (GBP), using payment details agreed with you.
We will confirm the refund amount and process it within a reasonable period.
Any refund assessment will take account of the circumstances of the cancellation, the services already provided, reasonable losses incurred, costs avoided and any replacement booking.
8. Contact Us
If you need to cancel, change a booking or ask about a refund, please contact Skye Warren Boarding using the contact details published on our website or provided in your booking confirmation.
We aim to deal with cancellations and refund requests fairly and transparently.
9. Your Consumer Rights
Nothing in this policy is intended to exclude or restrict your statutory consumer rights. If any part of this policy conflicts with a legal right that applies to your booking, that legal right will take precedence.